In the past few years there has been a spate of viruses circulating in emails that look like they have been sent from Internet Service Providers.

It is becoming increasingly common for viruses to ‘spoof’ the email address used by email viruses in order to increase the likelihood that email virus filters will be bypassed and users will open such emails i.e. a potential email could be faked to look like it was sent from a trusted source.

Legitimate correspondence from Compass Communications will never contain an attachment without an explanation of what the attachment is. For example, we will never send an attachment and simply say ‘We have attached important information regarding your account.’

When we email you, we will always use the following format:
1) A greeting – ‘Dear Compass customer’, ‘Dear Mr Bloggs’ etc
2) A message body explaining in detail why we are contacting you
3) A signature – ‘Kind regards from the team at Compass or signed off by a member of the customer care team etc

If you receive an email from Compass with an attachment that does not follow the format above, delete it immediately. It was not sent from us and may contain a virus. If you are unsure about any email you have received that appears to come from Compass, please feel free to contact us to verify that it is legitimate.

Compass’ virus filters are updated regularly and we have implemented a “Genotype™” virus scanning solution. This provides you with protection from unidentified fast-moving viruses even before they are registered as viruses.

However, to ensure your computer remains virus-free, it is recommended that you do not open any file attachment unless you know what it is, even if it appears to come from a friend. Viruses can replicate themselves and spread through email. Do not open any files attached to an email if the subject line is questionable or unexpected.

Keep your computer’s anti-virus software updated and scan your computer for viruses on a regular basis. You will find more information on virus threats, hoaxes and virus protection on the web sites of reputable anti-virus software providers such McAfee or Sophos.